fd333 Privacy Policy — How We Protect Your Personal Data

1 Introduction

fd333 ("fd333", "we", "us", "our") operates the online betting and casino platform accessible at fd333.io. We are committed to protecting the personal data of every player and visitor who interacts with our platform, particularly those based in Bangladesh where we primarily serve our user community.

This Privacy Policy describes our practices regarding the collection, use, storage, transfer, and deletion of personal data. It applies to all fd333 services including sports betting (cricket, football, BPL, IPL, T20 World Cup), live casino games, slots, and all account-management functions accessible via fd333.io.

This policy should be read alongside fd333's Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and fd333.

2 Data We Collect

fd333 collects personal data in several categories depending on the nature of your interaction with the platform. The table below provides a structured overview of the categories of data we may hold about you:

Data You Provide Voluntarily

Certain data — such as your name, date of birth, and payment details — is provided directly by you during registration or account operation. Providing this data is a prerequisite for using fd333's services. Without it, fd333 cannot verify your identity, process transactions, or fulfil its legal obligations.

Data Collected Automatically

Technical and usage data is collected automatically when you visit fd333.io. This data is collected using standard web technologies including server logs, session cookies, and device fingerprinting tools. This collection occurs regardless of whether you hold a registered fd333 account.

3 How We Collect Data

fd333 collects personal data through the following channels:

• Direct registration: When you create a fd333 account, you provide identity, contact, and initial payment information directly through the registration form on fd333.io.
• Account activity: Each deposit, withdrawal, bet, or game session generates transactional and usage data that is automatically recorded against your account.
• Identity verification: When you submit documents for KYC (Know Your Customer) verification — such as a national ID card, passport, or utility bill — the document data is captured and processed by fd333's verification systems.
• Payment processors: When you transact via bKash, Nagad, Rocket, Upay, or a bank partner, those providers may transmit confirmation and reference data to fd333 to reconcile your transaction.
• Cookies and tracking technologies: fd333.io uses cookies and similar technologies to collect technical and usage data automatically as you browse. See Section 7 for full details.
• Support interactions: When you contact fd333 support via email at [email protected] or via live chat, the content and metadata of those interactions are recorded.
• Third-party fraud and compliance services: fd333 may receive data about you from third-party providers used for identity verification, age checking, fraud detection, and AML screening.

4 How We Use Your Data

fd333 uses personal data solely for legitimate operational and legal purposes. The following table summarises our primary use cases:

• Account creation and management: To register your account, verify your identity and age (21+), and maintain your account in good standing throughout your relationship with fd333.
• Processing transactions: To receive, process, and record all deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladesh bank partners.
• Delivering platform services: To provide access to cricket betting markets (BPL, IPL, T20), live casino games from Evolution Gaming and Ezugi, Pragmatic Play slots, and all other fd333 products.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, duplicate accounts, money laundering, and other prohibited conduct as defined in the Terms & Conditions.
• Responsible gaming: To monitor betting patterns for indicators of problem gambling and to apply deposit limits, loss limits, cooling-off periods, and self-exclusion restrictions where appropriate or requested.
• Legal and regulatory compliance: To meet obligations under applicable AML, KYC, and financial record-keeping requirements, and to respond to lawful requests from regulatory or law enforcement authorities.
• Customer support: To respond to your support requests, resolve disputes, and communicate important account or platform updates.
• Marketing (where consented): To send you promotional offers, bonus notifications, and tournament announcements relevant to Bangladesh players — only where you have explicitly consented to receive such communications.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall performance and usability of fd333.io for players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh.

5 Legal Basis for Processing

fd333 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and fd333 — including registration, transaction processing, and account management — is carried out on this basis.
• Legal obligation: Processing required to comply with applicable laws (including AML legislation, age-verification requirements, and financial record-keeping obligations) is carried out on this basis.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is justified on the basis of fd333's legitimate operational interests, provided those interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications and non-essential cookies is carried out only where you have provided a clear, freely given, and specific consent. You may withdraw marketing consent at any time by contacting [email protected].

6 Data Sharing & Disclosure

fd333 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

Payment Processors

To facilitate deposits and withdrawals, fd333 shares transaction-relevant data (account reference, amount, and payment method identifier) with payment partners including bKash, Nagad, Rocket, Upay, Visa, Mastercard, City Bank, BRAC Bank, Dutch-Bangla Bank, Islami Bank, and Sonali Bank. These providers process data under their own privacy policies and applicable banking regulations.

Identity Verification & KYC Providers

fd333 uses third-party identity verification services to confirm the age and identity of players in Bangladesh. These providers receive only the data necessary to perform the verification check and are contractually prohibited from using that data for any other purpose.

Fraud Prevention & AML Services

fd333 shares data with specialised fraud prevention and anti-money laundering screening services. These providers analyse transactional and behavioural data to identify patterns indicative of financial crime or platform abuse.

Game Technology Providers

Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised session data to facilitate game delivery and resolve technical disputes. These providers do not receive your identity or payment data.

Legal & Regulatory Authorities

fd333 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or where fd333 reasonably believes disclosure is necessary to protect the rights, property, or safety of fd333, its players, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of fd333's assets, personal data held by fd333 may be transferred to the acquiring entity. Players will be notified of any such transfer and the privacy terms applicable to their data following the transaction.

7 Cookies & Tracking Technologies

fd333.io uses cookies and similar tracking technologies to deliver and improve the platform experience. The following categories of cookie are used:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, CSRF protection tokens, and load-balancing identifiers. These cookies cannot be disabled without breaking core platform functionality.
• Performance cookies: Used to collect anonymised data about how visitors use fd333.io — which pages are visited most frequently, where errors occur, and how long sessions last. This data is used exclusively for platform optimisation.
• Functionality cookies: Remember your preferences such as language settings (English) and display options so you do not need to reconfigure them on each visit.
• Targeting and analytics cookies: Used (with your consent) to analyse betting and gaming behaviour in aggregate and to deliver relevant promotional content to players in Bangladesh. These cookies do not individually identify you.

Managing Cookie Preferences

You may manage non-essential cookie preferences through your browser settings. Most modern browsers allow you to refuse all cookies, accept only specific categories, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your fd333 account or completing transactions.

8 Data Retention

fd333 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Active account data: Retained for the full duration of your account's active status, plus a minimum of five (5) years following account closure, in compliance with financial record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required for AML and financial audit purposes.
• Identity verification documents: Retained for a minimum of five (5) years following account closure.
• Support correspondence: Retained for three (3) years from the date of the last interaction, unless the communication relates to an ongoing dispute in which case it is retained until resolution plus one (1) year.
• Marketing consent records: Retained for three (3) years from the date consent was given or withdrawn, as evidence of consent management.
• Technical and usage data: Retained for up to thirteen (13) months in identifiable form, after which it is anonymised and retained in aggregate form for statistical analysis.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction procedures.

9 Data Security

fd333 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and fd333.io is protected by industry-standard TLS encryption. The padlock icon in your browser confirms the connection is secure.
• Encrypted data storage: Sensitive data fields — including passwords, national ID numbers, and financial identifiers — are stored in encrypted form. fd333 never stores plain-text passwords.
• Access controls: Internal access to player personal data is restricted on a strict need-to-know basis. Staff members are granted only the minimum data access necessary to perform their specific role.
• Two-factor authentication: fd333 supports two-factor authentication (2FA) for player accounts and enforces 2FA for all internal staff accounts that have access to player data systems.
• Regular security audits: fd333's platform and infrastructure undergo periodic security testing, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses.
• Incident response: fd333 maintains a documented data breach response plan. In the event of a confirmed breach that poses a risk to your rights, fd333 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident.

10 Your Rights

As a player whose personal data is processed by fd333, you hold a number of rights in relation to that data. fd333 is committed to honouring these rights promptly and transparently:

• Right of access: You may request a copy of the personal data fd333 holds about you at any time. fd333 will provide this information within a reasonable timeframe and at no charge for standard requests.
• Right to rectification: If any personal data fd333 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many data fields directly from within your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to fd333's legal retention obligations. Note that certain data must be retained for AML and financial compliance purposes even after account closure.
• Right to restriction of processing: You may request that fd333 restrict the processing of your data in specific circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that fd333 provide your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data that is carried out on the basis of fd333's legitimate interests, and to opt out of direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, contact fd333 at [email protected]. Please include your registered username and a description of your request. fd333 will respond within thirty (30) days. In complex cases, fd333 may extend this period by a further thirty (30) days with notification.

11 Children's Privacy

fd333 is strictly an adult platform. Access to fd333.io and participation in any betting or gaming activity is prohibited for individuals under the age of 21. fd333 does not knowingly collect, store, or process personal data relating to anyone under the age of 21.

If fd333 discovers or is notified that personal data has been collected from an individual who was under 21 at the time of registration, the following steps will be taken immediately:

• The account will be suspended and subsequently permanently closed.
• All personal data associated with the account will be deleted, except where retention is required by law for the purposes of reporting and investigation.
• Any deposits made by the underage individual will be returned to the originating payment method where possible.
• The case will be reported to relevant authorities where required by applicable law.

If you are a parent or guardian and believe your child has registered on fd333.io, please contact us immediately at [email protected]. fd333 treats reports of underage access as a highest-priority matter.

12 Third-Party Links

fd333.io does not contain links to external third-party websites as a general rule of platform design. However, in the event that any third-party content or reference is made available through the platform, fd333 accepts no responsibility for the privacy practices, data security, or content of those third-party destinations.

This Privacy Policy applies exclusively to fd333.io and the services operated directly by fd333. It does not extend to any third-party websites, mobile applications, payment provider portals (such as the bKash or Nagad apps), or game studio environments that may be accessible via fd333. Players are encouraged to review the privacy policies of any third-party service they interact with in connection with their fd333 account.

13 Policy Updates

fd333 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made — meaning changes that affect your rights or how your data is handled in a significant way — fd333 will:

• Publish the revised policy at fd333.io/privacy-policy with an updated "Last Updated" date at the top of the page.
• Display a prominent notice on the fd333 platform for a minimum of seven (7) days following the update.
• Where possible, send a notification to the email address registered on your account.

Minor updates — such as typographical corrections or clarifications that do not alter substantive player rights — may be made without advance notice. Players are encouraged to review this page periodically to remain informed of how fd333 handles their personal data. Continued use of the platform following notification of a material change constitutes acceptance of the revised Privacy Policy.

14 Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way fd333 processes your personal data, please contact the fd333 data support team. Our English-speaking team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).